What happens if I need to cancel a service or my plane is delayed or canceled?

Answer: All services are non-refundable upon 24-hour confirmation, with the exception of airport transportation. Airport transportation can be rescheduled or rebooked without additional fees for unavoidable flight delays or cancellations.

What services do you offer?

Answer: We offer a wide range of concierge services including personal errands, travel planning, event coordination, reservations, home management, personal shopping, transportation needs, and more. Our goal is to handle the tasks that take up your time, so you can focus on what's most important to you.

How do I request a service?

Answer: You can request a service by contacting us via phone, email, or through our website's contact form. Once we receive your request, one of our concierges will get in touch with you to discuss the details and confirm the service.

Are your services available 24/7?

Answer: Yes, our concierge services are available 24/7. We understand that needs can arise at any time, so we are here to assist you whenever you need us.

What areas do you serve?

Answer: We primarily serve Lansing and surrounding areas. We also offer services in other areas upon request. For specific locations and availability, please contact us directly.

How much do your services cost?

Answer: Our pricing varies depending on the type and scope of the service requested. We offer competitive rates and customized packages to suit your needs. For a detailed quote, please contact us with your specific requirements.

Do you offer membership plans?

Answer: We can offer monthly retainer plans for clients who wish to book ongoing services. 

Can you handle last-minute requests?

Answer: Absolutely. We understand that sometimes you need assistance on short notice. We do our best to accommodate last-minute requests and provide timely service.

Are your concierges experienced and trustworthy?

Answer: Yes, all our concierges are highly experienced. We pride ourselves on providing reliable, professional, and trustworthy service to our clients.

How do you ensure the confidentiality of your clients?

Answer: We take client confidentiality very seriously. All information shared with us is kept strictly confidential and is only used to provide the requested services. We have robust privacy policies in place to protect your information and provide a nondisclosure agreement to our clients.

What if I'm not satisfied with a service?

Answer: Your satisfaction is our top priority. If you are not satisfied with any aspect of our service, please let us know immediately. We will do everything we can to address your concerns and make things right.

Can you provide references or testimonials from other clients?

Answer: Yes, please check out our Testimonial page here. We take pride in the positive feedback we receive and are happy to share it with potential clients.